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💎 No shipping charges for orders over $250 · No sales tax outside WY 💎

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Shipping policy

Last updated: October 4, 2026

Every piece from The Diamond Grove is made, checked, and packed with care. Here’s how we get your order to you.

Processing time

Most orders ship within 12 to 15 business days. That gives us time to source your diamond, craft or set your piece, and inspect it by hand before it leaves us. If your timing changes, we’ll let you know.

Shipping costs

  • Orders of $250 or more: free shipping.
  • Orders under $250: a flat shipping charge of $25.

The $250 is counted after any discounts are applied, before shipping and taxes. You’ll see your shipping cost at checkout before you pay.

Insured, signed-for delivery

Every order is fully insured from the moment it leaves us until it’s delivered. For your security, a signature is required on delivery, so please make sure someone will be available to receive it.

Tracking your order

As soon as your order ships, we’ll email you a tracking number so you can follow it with the carrier. You can also see your order status by signing in to your account.

Where we ship

We ship across the United States and Canada, and to select international destinations. The shipping options available for your address are shown at checkout.

International orders

Delivery times and costs can vary by destination. Orders shipped outside the United States may be subject to import duties, taxes, and customs fees, which are the customer’s responsibility unless shown as included at checkout. Customs may hold a package until these charges are paid, and we can’t control customs delays.

Shipping address

Please double-check your shipping address at checkout. If you need to change it, contact us as soon as possible. Once an order has shipped, we may not be able to redirect it. For security, we may need to verify an address before we ship, especially if it’s different from your billing address.

Damaged or missing packages

Please inspect your order as soon as it arrives. If your package arrives damaged, or tracking shows it as delivered but you didn’t receive it, contact us right away and we’ll work with the carrier to make it right.

Questions

If you have any questions about shipping, reach out through our contact page. A person will get back to you.