FAQ

Yes. They're made of the same carbon, with the same crystal structure, hardness, and fire as a mined diamond. The only difference is where they formed. Ours grew in a controlled chamber over a few months instead of underground over a billion years.

Not by eye, and not with a standard jeweler's diamond tester. Only specialist lab equipment can identify where a diamond was grown. Your certificate states it openly, because we'd rather you know.

Yes. Every center stone comes with an independent grading report from GIA, IGI or WISE. It lists the stone's carat, cut, color, and clarity, along with a report number you can look up yourself.

Report includes: carat · cut · color · clarity · measurements · report ID

Yes. A grown diamond is chemically a diamond, so it won't cloud, fade, or change color. If it ever looks dull, it just needs a clean. See the care question below.

There's no mine to pay for and a shorter chain between the stone and you. You're paying for the diamond and the craft, not the digging.

Yes. Start in our Ring Builder to choose a stone, a setting, and a metal. If you have something specific in mind that the builder doesn't cover, write to us and we'll talk it through.

Most pieces are set, finished, and inspected by hand within 12–15 business days, then shipped. Payment is taken when you place your order, and we'll email you if anything changes along the way.

If we haven't started making it, yes. Contact us as soon as you can. Once a custom piece is set, changes may not be possible, but ask anyway. We'll tell you honestly what we can do.

Yes, and it's one of our favorite gifts to send. Our digital gift cards come in $100, $250, $500, $1,000, and $2,500, and they're delivered by email. Add the recipient's name and a personal note, and choose the day it arrives. They never expire and can be used on anything in our store.

One small note: gift cards are final sale, so they can't be refunded or exchanged for cash. It's worth a quick double-check of the amount and the recipient's email before you send it.

Borrow a ring they already wear on that finger and have it measured at any local jeweler, or ask us for help. Each ring is made to the size you order and we don't offer resizing, so it's worth confirming the size before you place your order.

Soak it in warm water with a drop of mild dish soap, then brush gently behind the stone with a soft toothbrush. Rinse and pat dry. Take it off for the gym, the garden, and the pool.

We ship across the United States and Canada, and to select international destinations. You'll see the shipping options for your country at checkout.

Shipping is a flat $25, and free on orders of $250 or more. Every order is fully insured until it reaches you, and a signature is required on delivery. International customers are responsible for any import duties and taxes.

Shipping is free on any order of $250 or more. The $250 is counted after any discounts are applied, so it's based on what you actually pay for your items, before shipping and taxes.

For example, during our launch, prices are already 45% off. A piece originally $500 is now $275, so it ships free. A piece originally $400 is now $220, so the $25 standard shipping applies.

You'll see your item total and shipping cost at checkout before you pay.

Every order ships fully insured, with a signature required on delivery. You'll get an email with a tracking number as soon as it's on its way.

You have 14 days from delivery to return it. It should be unworn, in its original packaging, and sent back with its grading certificate. Once we receive and check it, we'll refund the amount you paid to your original payment method.

Custom pieces, including anything made to order, are final sale. If one arrives with a defect or isn't what you ordered, let us know within 14 days and we'll make it right.

To start a return, reach out through our contact page. You can read the full details in our refund policy.

We think so, and we try to make it easy to check. Every stone has a certificate you can verify, every package is fully insured, and there's a return window if it isn't right. You can also reach a person here before you buy.